This Shipping Policy applies to all the products purchased on The Giftery & Co London.
The Giftery & Co London is committed to deliver the product in perfect condition at the address indicated by the customers in the checkout page.
In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.
For security reasons, The Giftery & Co London will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
SHIPPING COSTS
Free shipping on all standard orders in the UK . Please check the shipping cost on the checkout page before placing an order.
SHIPPING TIMES
- Average transit times to the UK 3- 5 Business days
SHIPMENT TRACKING
The Giftery & Co London provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.
DELAYS
The Giftery & Co London is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, The Giftery & Co London is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.
WRONG DELIVERY ADDRESS
The Giftery & Co London will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
SECURE DELIVERY ADDRESS
The Giftery & Co London recommends customers provide a secure delivery address, for example, your home or place of employment. The Giftery & Co London is not responsible for lost or stolen parcels.
SHIPPING COMPLETED
Each delivery is considered completed from the moment in which The Giftery & Co London makes the product available to the buyer, which is materialized through the control system used by the courier company.
CONTACT INFORMATION
If you have questions or concerns about this Shipping Policy, please reach out to email us at info@eternity-roses.co.uk
